Dundee Recovery Road Map Case Study | Zudu

Dundee Recovery
Road Map

Last year, we took over the development of the Dundee Recovery Road Map apps to help expand their capabilities, provide a design overhaul, and create an admin panel for managing services and events. Dundee Recovery Road Map is a free app available on Android and iOS, designed to signpost users to local health and wellbeing providers, support groups, and help services across the City of Dundee.

Processes: UX, Design, Development, Launch, ASO, Aftercare

Google Play Store         Apple App Store

Colours

Deep Plum

HEX: #320E3B

RGB: 50, 14, 59

Golden Yellow

HEX: #FEE2A3

RGB: 254, 226, 163

Calm Grey

HEX: #F3F3F6

RGB: 243, 243, 246

Project Brief & Interview With Kirsty

At Zudu, we are passionate about helping our local community and making an impact through technology, which is why we were particularly excited about working on this project for Parish Nursing Dundee. We originally met with the project’s co-ordinator, Kirsty Nelson (who is also a full-time Parish Nurse at the Steeple Church), in the Autumn of 2021. We commenced the design stage of the project almost immediately and developed the first beta build of the apps in November 2021. Now that the project has wrapped up and the app has been live for 3 months, we caught up with Kirsty to hear about her project highlights:

 

What’s your favourite new feature of the app?

The whole app! I like how interactive it is and that you can bookmark services you use most often as it helps you find them more easily and lets you plan ahead. I also love the fact that you can opt to see only the services and events that are available at the time you’re using the app. Previously, it was just a list of services, whereas now you can explore events and services separately and even plan the journey from your location. I love the whole thing! It’s also very easy to change/update services on the admin side and makes it so simple to manage, e.g. if I need to update an email address, I can log in and update it in seconds and the changes are visible straight away. It’s also helped ease my concerns about working with a development agency as I feared I would require more technical knowledge to understand their processes but [Zudu] helped guide me along the way without the complex jargon.

Typeface & Technologies

SF Pro Text

What new services are now available in the app?

All the local food services – they were always in Dundee, but they’re now on the map in their own category. Food larders are separate from food banks, which are also separate from drop-ins for hot food. This has been one of the biggest additions to the new version of the app as these are the services that change most often so it’s invaluable that we can update their details in real-time to show what’s open and where.

We’re adding new services all the time such as the Women’s Wellbeing Club which is a safe and confidential space for women to discuss mental health and get support from other women going through the same struggles (a similar charity, Andy’s Man Club, also runs in Dundee to support men’s mental health). The Women’s Wellbeing Club is a nationwide organisation and Dundee has now become the newest city to organise sessions – I host the events and we’ve now been going for 8 weeks.

 

What’s the feedback from users so far?

Really positive! We’ve had a lot of feedback to say how easy the app is to use and, now that I think of it, there’s been no negative feedback! Specifically from the service organisers’ perspective, as we’re signposting people and allowing them to search for specific services, it’s been a huge asset for the service providers as well. The feedback has been amazing and it’s also great for Parish Nursing Dundee as we’re a younger organisation.

 

How can people request new services or events to be added to the app?

There is a “contact us” section in the app which provides a specific email address for submitting a request. It’s monitored weekly and services can then be added to the app, usually within the same week.

 

What’s next for Dundee Recovery Road Map?

We are currently working with a printer and graphic designer to transform the information in the app into a booklet as digital poverty is a huge issue right now – especially in Dundee – so for people looking to access these services we want to have paper copies and posters available. They won’t include the food services as these change so regularly depending on volunteer availability, so we will primarily focus on our harm reduction and support services.

We’re due to go to print over the summer and materials will be made available soon after across community centres, GP clinics, and other NHS services. We’ll also introduce QR codes for people to download the app (if they can), so these are really the next big things. We’ve also had interest from other cities who want to have a similar app and it’s amazing that others are seeing the benefit!

700+

App Downloads

100+

Services In-App

5*

Rated & Reviewed

The Solution

We built a total of 3 products for Parish Nursing Dundee: the iOS and Android mobile apps, a Super Admin Web App Portal accessible from a web browser, and APIs that work between them. Speaking with the team, we looked back at the challenges we faced whilst working on this project. One of the more unexpected issues arose from services being in very close proximity to each other as we had to avoid overlapping! Initially, we enabled users to zoom in more closely on the map, and later we amended the code to ensure the co-ordinates of the pins were spaced out enough to be visible individually even if they were pointing to the same location.

Other Works

Do you have a project in mind?
Let’s get to work.

Dundee | London | Edinburgh

Do you have a project in mind?
Let’s get to work.

Dundee | London | Edinburgh