Dedicated Support | Zudu - Bespoke Software Development

Dedicated
Support

Throughout production and post-launch, our dedicated support team will be on hand to help and resolve any queries that may arise.

Let Zudu take care of the technical side of things so you can concentrate on running your business! Submit a query to your project management team through Basecamp or raise a ticket on Freshdesk and we’ll be on hand to help.

Start your project

900+

Tickets Resolved

25+

Projects In Development

40+

Industries Served

Managed Hosting

Whether you are due to launch the minimal viable product (MVP) version of your app, make your website debut, or move hosting over to us from another provider, Zudu has a variety of scalable, comprehensive managed hosting packages to support you and your business needs. All of our hosting packages offer 24/7 server monitoring and fault alerts, SSL renewal for websites, periodic backups for apps, and lots more.

Aftercare Support

Technology is never static – this is why Zudu offers a range of aftercare packages that will help safeguard your investment, continuously optimise your newly-built website or app, and ensure enhanced value over time. Our aftercare packages will vary depending on your project type, however, all packages will include periodic health checks, support portal access with fast response times, licence agreement renewals, and lots more. Some of our packages also include additional development time, meaning you can continue to roll out monthly tweaks and updates.

Digital Marketing

There are many digital marketing techniques that can be employed to drive the growth of your business, from organic search engine optimisation (SEO) campaigns to pay-per-click (PPC) ads or app store optimisation (ASO). At Zudu, we offer a range of services that can complement your existing marketing activities and deliver further ROI as well as improve customer experience. We take the guesswork out of marketing by using a data-driven approach to help deliver high-performing campaigns.

Designated Support Channels

Throughout your project, you will be able to reach out directly to your project team via Basecamp – this will be the main project portal and will allow your team and ours to exchange ideas and provide a space for feedback that can facilitate all project discussions. Our post-launch support teams additionally use Freshdesk to track all new incoming support tickets to meet our strict SLAs for urgent fixes. Find out more about post-launch support by emailing contact@zudu.co.uk.

Do you have a project in mind? Let’s get to work.

Dundee | London | Edinburgh